Delivery & FAQs
- Free delivery with min. $65 spend
- $15 delivery fee below $65 spend
What locations to you deliver to?
We deliver to all locations islandwide.
When is the earliest that I can receive my products?
Order must be made min. 2 days before delivery date, subject to availability. Delivery is available on all days excluding Mondays.
Is there a self-collection option available?
Yes. For self-collection, select the "Self-collection at Serangoon store" option at checkout. Collection will be at 211 Serangoon Ave 4 #01-02, Singapore 550211.
What if no one is at home when the items arrives?
Be sure to have someone present during the delivery window to prevent the gelato and lava cookies from melting. Our driver will call you if no one is present at the delivery location.
Food and consumption
How long can our products be kept?
For gelato, we recommend keeping it for no more than 3 months for best quality.
For kookie bites, we recommend consuming it within 1 week and stored in an airtight container.
For lava cookies, we recommend consuming within 1 month from delivery.
Is Kooks Creamery halal-certified?
We are currently not halal-certified although our ingredients are free of alcohol, pork and lard.
Returns and Refunds
We do not allow refunds and returns. This is an assurance to all our customers that they will not receive a returned food item.
We will not divulge your personal information, email address, credit card information to any third parties site without your permission, unless you have requested or authorized us to do so. We do not sell your personal information to any third parties site for any reason. Your personal information may however, be shared with third parties to complete a transaction that you have authorized us to do so.
A cookie is a small file that is stored on your hard drive. By registering an account with us, your computer will store an identifying cookie by remembering your email add, saving you time each time you log into our store. If you wish to prevent cookies from being stored on your computer, you can change the settings on your browser.
Protecting your security
Your personal information provided by you may be used to conduct appropriate anti-fraud checks. If requested by a credit reference of fraud prevention agency, your personal information may be disclosed.
KOOKS CREAMERY PTE LTD reserves the right to amend any policy or terms and conditions at any time without prior notification. In the event of any form of dispute, KOOKS CREAMERY PTE LTD has the right to the final decision. If you have any clarifications, kindly email us at firstname.lastname@example.org and we will revert as soon as possible.